DISCONTINUED Information Only

P/N: TIMNOTSXE330 OTS-X-E330, 2X, 60Hz, 336x256, 30mm

OTS Kits Include: Rubber Eyecup, (1) CR123A Lithium Battery, Operators Manual, Soft Carry/Storage Case, Lens Cleaning Tissue, Tether Cord, Warranty Card, and Protective Lens Cap
 

Included Accessories:

 

    User Manual       Lens Tissue      CR123 Battery    Warranty Card       Lens Cap

Optional Accessories:

 

 
   Hard Case          14mm Lens        50mm Lens         70mm Lens       Video Cable

 

 

 

Private labeling options available for large quantity orders
We accept all forms of Gov't payment, including WAWF, CAGE: 36BD2, Dealers Welcome

	SMART HD Thermal Monocular/Viewer	MSRP
TIMNOH381A	OTS-HD384-1.25-5x, 384x288, 19mm, Thermal Viewer w/Full HD Video rec, WiFi, GPS, Smooth zoom & Smartphone controlling thru iOS or Android Apps
TIMNOH382A	OTS-HD384-2-8x, 384x288, 25mm, Thermal Viewer w/Full HD Video rec, WiFi, GPS, Smooth zoom & Smartphone controlling thru iOS or Android Apps
TIMNOH384A	OTS-HD384-4.5-18x, 384x288, 50mm, Thermal Viewer w/Full HD Video rec, WiFi, GPS, Smooth zoom & Smartphone controlling thru iOS or Android Apps
TIMNOH389A	OTS-HD384-9-36x, 384x288, 100mm, Thermal Viewer w/Full HD Video rec, WiFi, GPS, Smooth zoom & Smartphone controlling thru iOS or Android Apps
TIMNOH641A	OTS-HD640-1-10x, 640x480, 19mm, Thermal Viewer w/Full HD Video rec, WiFi, GPS, Smooth zoom & Smartphone controlling thru iOS or Android Apps
TIMNOH642A	OTS-HD640-1.5-15x, 640x480, 25mm, Thermal Viewer w/Full HD Video rec, WiFi, GPS, Smooth zoom &Smartphone controlling thru iOS or Android Apps
TIMNOH643A	OTS-HD640-2.5-25x, 640x480, 50mm, Thermal Viewer w/Full HD Video rec, WiFi, GPS, Smooth zoom & Smartphone controlling thru iOS or Android Apps
TIMNOH645A	OTS-HD640-5-50x, 640x480, 100mm, Thermal Viewer w/Full HD Video rec, WiFi, GPS, Smooth zoom & Smartphone controlling thru iOS or Android Apps
	SMART HD OPTICS - Accessories	MAP
ACMURCNTRL1	X-TRAC Tactical Remote Access Control, Bluetooth
ACMUIR85PR	IR850-Pro Long Range IR Illuminator w/adj mount
ACMUBAT160	X-Life Battery Pack 20000 mAh w/USB cable, Cap, Butt stock case
ACMUBAT160N	X-Life Batt Pack, w/USB Cable, Cap, Neckstrap

 

     The OTS-X-E330 is the latest in ATN's successful OTS thermal imager system line. Designed to be a versatile, compact, lightweight yet rugged thermal viewer that can be easily carried in a cargo pocket for Law Enforcement, Search & Rescue, Hunters and Sportsmen alike. ATN didn't stop at simply offering White Hot/Black Hot Polarity Control, they added Multiple Color Modes and an 800 x 600 SVGA Color OLED Matrix Display to help you discern the mode that works best for you.

     The OTS-X-E330 one of the most affordable thermal viewers on the market that includes an Uncooled Vandium Oxide (VOx) 336 x 256 Microbolometer Sensor. One of the most unique features is the ability to interchange the objective lens so you can have multiple magnifications based on your need or mission.
 

     Sporting a 11° Field of View (FOV) the OTS-X-E330 offers 2X Magnification and Digital eZoom Magnifications of 4X and 8X. This gives the user a 700 meter Human Detection Range and 1,650 meter Vehicle Detection Range for intermediate surveillance capabilities. You can even attach the Optional Video Output Cable to record the event or view on an external monitor.

   Small, Lightweight, and Waterproof you'll be hard pressed to find another Thermal Imager with such versatility and array of Accessories. Fits easily into your pocket when not in use. See what you've been missing Day or Night, because unlike Image Intensified (I²) Night Vision, the OTS-X-xxxx can be used at any time without fear of damage.

     The OTS-X-xxxx Series is available in either 336 x 256 or 640 x 512 Resolution, 9 Hz, 30 Hz or 60 Hz Refresh Rates with 4 different interchangeable lens types to choose from.

Features:

* Ergonomic Design that fits nicely in your hand

* Compact Rugged Construction & Lightweight Design Weighs only 17.64 oz/1.102 lbs/500 grams

* 11° Field Of View (FOV), 27mm/1.063" Eye Relief

* 336 x 256 Detector Resolution, 30mm/1.181" Lens

* Optional Interchangeable 14mm/.551", 50mm/1.969" and 70mm/2.756" Lenses

* Digital Brightness Control

* Variable Geometry Display

* 2X Optical Magnification, 4X and 8X Digital E-Zoom Magnifications

* Icon Based Menu System

* Diopter Adjustment Range of -1.5 Diopters

* Multiple Color Modes to Choose From

* White Hot / Black Hot Selectable, Multiple Color Modes

* 800 x 600 OLED Matrix SVGA Display, Analog Video Output

These Sights are proudly manufactured in the USA with a 1 Year Warranty

 

THIS PRODUCT IS NOT AVAILABLE FOR EXPORT
Export of the commodities herein described are strictly prohibited without a valid export license issued by the US Dept of State, Office of Defense Trade Controls, prescribed in the International Traffic in Arms Regulation ITAR, Title 22, Code of Federal Regulations, Parts 120-130. KERIF Night Vision shall not be the exporter either directly or indirectly of any controlled item on behalf of any company, nor shall KERIF Night Vision be held responsible for any expense loss or legal action resulting from any violation of US laws or regulations governing the export of Night Vision Devices, Thermal Imaging Devices, Infrared Lighting & LASER’s or any component thereof.

 

DETECTION & RECOGNITION RANGES
Human Detection	750 meters/2,461 feet/820.2 yards/0.466 Miles
Human Recognition	300 meters/984.3 feet/328.1 yards/0.1864 Miles
Human Identification	180 meters/590.6 feet/196.9 yards/0.1118 Miles
Vehicle Detection	1,650 meters/5,413 feet/1,804 yards/1.025 Miles
Vehicle Recognition	660 meters/2,165 feet/721.8 yards/0.4101 Miles
Vehicle Identification	400 meters/1,312 feet/437.4 yards/0.2485 Miles
The Johnson Criteria assumes that the critical dimension for a human is 6' (1.83 meters). To get Detection, Recognition, and Identification (DRI), you need 1.5 pixels, 6 pixels and 12 pixels respectively across 0.75 meters in the object pane. Therefore:
Vehicle Detection             Vehicle Recognition          Vehicle Identification       2.8 pixels by 1 pixel               13 pixels by 5 pixels               26 pixels by 10 pixels                   Human Detection                  Human Recognition             Human Identification            3.6 pixels by 1 pixel                     13 pixels by 5 pixels               28.8 pixels by 8 pixels
SPECIFICATIONS
Sensor (Microbolometer)	336 x 256
Type / Material	Uncooled Vanadium Oxide (VOx)
Image Size	800 x 600 Output Resolution
Magnification	2X
Optical Magnification	4X and 8X Digital eZoom
Eye relief	27mm/1.063 inches
Thermal Sensitivity	<50mK
Spectral Response	7 - 14 µm
Lens	30mm/1.181 inches
Field of View	11°
ELECTRONIC DATA
Frame Rate (Refresh)	60 Hz
Start Up Time	< 4 Seconds
Video Output	Analog RS-170
Display	Color OLED Matrix, SVGA < 800 x 600
Reticle	Multiple Reticles to Choose from
Polarity Control	White Hot/Black Hot, Multiple Color Modes
Battery Type	(1) One CR123A
Battery Life, typical	2+ Hours
MECHANICAL DATA
Material Housing	MILSPEC High Grade Polymer
Material Lens Covers	Rubber, Black
Diopter Adjustment	-1.5 Diopters
Mounting	Hand Held
DIMENSIONS
Length Width Height	145 mm (5.709") 61 mm (2.402") 83 mm (3.268")
Weight	500 grams/17.64 oz/1.102 lbs)
ENVIRONMENTAL DATA
Temperature Range	-45ºC to +71ºC (-49ºF to +159.8ºF)
Water Resistance	Waterproof / Dustproof
Humidity	95% at 20°C (68°F) to 50°C (122°F), cycling

 

Human

Vehicle

336x256

Detect  Recognize  Identify

Detect   Recognize   Identify

Mag

eZoom

FOV

Refresh

Length

Width

Height

Weight

S314 F314 E314

500 m 1640 ft 547 yds

225 m 738.2 ft 246 yds

135 m 442.9 ft 148 yds

1100 m 3,609 ft 1203 yds

495 m 1624 ft 541.3 yds

300 m  984.3 ft  328 yds

1X

2X 4X

25°

9 Hz 30 Hz 60 Hz

171 mm 6.73"

69 mm 2.72"

73 mm 2.87"

685 g 24.7 oz 1.51 lbs

S330 F330 E330

750 m  2461 ft 820 yds

300 m  984.3 ft 328 yds

180 m 590.6 ft 197 yds

1650 m  5413 ft 1804 yds

660 m  2165 ft 721.8 yds

400 m  1312 ft   437 yds

2X

4X 8X

11°

9 Hz 30 Hz 60 Hz

145 mm 5.71"

61 mm 2.41"

83 mm 3.27"

500 g 17.6 oz 1.1 lbs

S350 F350 E350

1300 m  4265 ft 1422 yds

500 m  1640 ft 546 yds

320 m 1050 ft 350 yds

2800 m  9186 ft 3062 yds

1100 m  3609 ft 1203 yds

700 m  2297 ft   766 yds

4X

8X 16X

7°

9 Hz 30 Hz 60 Hz

165 mm 6.496"

61 mm 2.40"

83 mm 3.27"

640 g 22.6 oz 1.41 lbs

S370 F370 E370

1800 m 5906 ft 1969 yds

700 m 2297 ft 766 yds

460 m 1509 ft 503 yds

3800 m 12470 ft 3062 yds

1400 m 4593 ft 1531 yds

1000 m  3281 ft 1094 yds

6X

12X 24X

4.5°

9 Hz 30 Hz 60 Hz

177 mm 6.97"

76 mm 2.99"

83 mm 3.27"

800 g 28.2 oz 1.76 lbs

640x512

Detect   Recognize   Identify

Detect   Recognize   Identify

Mag

eZoom

FOV

Refresh

Length

Width

Height

Weight

S614 F614

500 m 1640 ft 547 yds

225 m 738.2 ft 246 yds

135 m 442.9 ft 148 yds

1100 m 3,609 ft 1203 yds

495 m 1624 ft 541.3 yds

300 m  984.3 ft  328 yds

0.5X

1X 2X 4X

45°

9 Hz 30 Hz

262 mm 10.31"

94 mm 3.701"

73 mm 2.87"

1417 g 50.0 oz 3.12 lbs

S630 F630

750 m  2461 ft 820 yds

300 m  984.3 ft 328 yds

180 m 590.6 ft 197 yds

1650 m  5413 ft 1804 yds

660 m  2165 ft 721.8 yds

400 m  1312 ft   437 yds

1.5X

3X 6X 12X

22°

9 Hz 30 Hz

145 mm 5.71"

61 mm 2.41"

83 mm 3.27"

500 g 17.6 oz 1.1 lbs

S650 F650

1300 m  4265 ft 1422 yds

500 m  1640 ft 546 yds

320 m 1050 ft 350 yds

2800 m  9186 ft 3062 yds

1100 m  3609 ft 1203 yds

700 m  2297 ft   766 yds

2.5X

5X 10X 20X

14°

9 Hz 30 Hz

165 mm 6.496"

61 mm 2.40"

83 mm 3.27"

640 g 22.6 oz 1.41 lbs

S670 F670

1800 m 5906 ft 1969 yds

700 m 2297 ft 766 yds

460 m 1509 ft 503 yds

3800 m 12470 ft 3062 yds

1400 m 4593 ft 1531 yds

1000 m  3281 ft 1094 yds

3.5X

7X 14X 28X

9°

9 Hz 30 Hz

177 mm 6.97"

76 mm 2.99"

83 mm 3.27"

800 g 28.2 oz 1.76 lbs

	OTS-336 x 256				OTS 640 x 512
	S314 F314 E314	S330 F330 E330	S350 F350 E350	S370 F370 E370	S614 F614	S630 F630	S650 F650	S670 F670
Sensor (320 x 240)	♦	♦	♦	♦
Sensor (640 x 480)					♦	♦	♦	♦
- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -
Material: Vandium Oxide	♦	♦	♦	♦	♦	♦	♦	♦
- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -
Image Resolution 800x600	♦	♦	♦	♦	♦	♦	♦	♦
- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -
Magnification	1X	2X	4X	6X	0.5X	1.5X	2.5X	3.5X
- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -
Optical Mag. (E-Zoom)	2X 4X	4X 8X	8X 16X	12X 24X	1X 2X 4X	3x 6X 12X	5X 10X 20X	7X 14X 28X
- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -
28mm Eye Relief	♦	♦	♦	♦	♦	♦	♦	♦
- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -
<50mK Thermal Sensitivity	♦	♦	♦	♦	♦	♦	♦	♦
- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -
7-14 µm Spectral Response	♦	♦	♦	♦	♦	♦	♦	♦
- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -
Objective Lens (mm)	14	30	50	70	14	30	50	70
- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -
14mm Exit Pupil Dia.	♦	♦	♦	♦	♦	♦	♦	♦
- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -
Field of View (Degrees)	25°	11°	7°	4.5°	45°	22°	14°	9°
- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -
< 3 Sec Start Up	♦	♦	♦	♦	♦	♦	♦	♦
- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -
Digital NTSC/PAL Video	♦	♦	♦	♦	♦	♦	♦	♦
- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -
Color OLED Matrix	♦	♦	♦	♦	♦	♦	♦	♦
- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -
5 Color Reticles	♦	♦	♦	♦	♦	♦	♦	♦
- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -
Manual Bright Adj.	♦	♦	♦	♦	♦	♦	♦	♦
- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -
Auto Sharpness Adj.	♦	♦	♦	♦	♦	♦	♦	♦
- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -
Output Computer Set Up	♦	♦	♦	♦	♦	♦	♦	♦
- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -
(1) CR123A Operation	♦	♦	♦	♦	♦	♦	♦	♦
- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -
8 Hr Operation (Typical)	♦	♦	♦	♦	♦	♦	♦	♦
- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -
Diopter Adj. (-1.5)	♦	♦	♦	♦	♦	♦	♦	♦

Other Accessories

A3256345 Shuttered Rubber Eyeguard (Compress w/Star Opening) NSN: 6650-01-444-1229 Prevents illuminating the shooters face for covert operations.

A3144422 Rubber Eyecup Provides a comfortable platform for your eye. Flexible rubber

A3264350 Padded Hard Case, OD Green

A3144257 Padded Hard Case, Military, OD Green NSN: 5855-01-246-6805

A3187392 Soft Carry/Storage Case, Military, OD Green NSN: 5855-01-246-8269 or 5855-01-398-4284

Home | Contact Us | About KERIF |  Export Regulations | How to Order

(702) 324-6463  /  (702) 869-8451 FAX  

sales@nitevis.com or kerifnightvision@earthlink.net

ATN NIGHT VISION PRODUCT EXTENDED WARRANTY

     This product is guaranteed to be free from manufacturing defects in material and workmanship under normal use for a period of 1 year from the date of purchase. Products that were purchased as factory refurbished, samples or not from an authorized ATN vendor are not covered by this warranty. In the event a defect that is covered by the foregoing warranty occurs during the applicable period stated above, ATN, at its option, will either repair or replace the product, and such action on the part of ATN shall be the full extent of ATN's liability, and the Customer's sole and exclusive remedy. This warranty does not cover a product (a) used in other than its normal and customary manner; (b) subjected to misuse; (c) subjected to alterations, modifications or repairs by the Customer of by any party other than ATN without prior written consent of ATN; (d) special order or "close-out" merchandise or merchandise sold "as-is" by either ATN or the ATN dealer; or (e) merchandise that has been discontinued by the manufacturer and either parts or replacement units are not available due to reasons beyond the control of ATN. ATN shall not be responsible for any defects or damage that in ATN's opinion is a result from the mishandling, abuse, misuse, improper storage or improper operation, including use in conjunction with equipment which is electrically or mechanically incompatible with or of inferior quality to the product, as well as failure to maintain the environmental conditions specified by the manufacturer. CUSTOMER IS HEREBY NOTIFIED THAT OPERATION OF THE EQUIPMENT DURING DAYLIGHT HOURS OR UNDER ANY EXCESSIVE LIGHT CONDITIONS MAY PERMANENTLY DAMAGE THE INTERNAL COMPONENTS OF THE UNIT AND SAID DAMAGE WILL NOT BE COVERED UNDER THIS WARRANTY. This warranty is extended only to the original purchaser. Any breach of this warranty shall be waived unless the customer notifies ATN at the address noted below within the applicable warranty period. The customer understands and agrees that except for the foregoing warranty, no other warranties written or oral, statutory, expressed or implied, including any implied warranty of merchantability or fitness for a particular purpose, shall apply to the product. All such implied warranties are hereby and expressly disclaimed.

LIMITATION OF LIABILITY

KERIF Night Vision nor ATN will be liable for any claims, actions, suits, proceedings, costs, expenses, damages or liabilities arising out of the use of this product. Operation and use of the product are the sole responsibility of the Customer. ATN's sole undertaking is limited to providing the products and services outlined herein in accordance with the terms and conditions of this Agreement. The provision of products sold and services performed by KERIF Night Vision to the Customer shall not be interpreted, construed or regarded, either expressly or implied, as being for the benefit of or creating any obligation toward any third party of legal entity outside KERIF Night Vision, ATN and the Customer; KERIF Night Vision & ATN's obligations under this Agreement extend solely to the Customer. KERIF Night Vision or ATN's liability hereunder for damages, regardless of the form or action, shall not exceed the fees or other charges paid to KERIF Night Vision by the customer or customer's dealer. KERIF Night Vision or ATN shall not, in any event, be liable for special, indirect, incidental or consequential damages, including, but not limited to, lost income, lost revenue or lost profit, whether such damages were foreseeable or not at the time of purchase, and whether or not such damages arise out of a breach of warranty, a breach of agreement, negligence, strict liability or any other theory of liability.

PRODUCT WARRANTY REGISTRATION

In order to validate the warranty on your product, ATN must receive a completed Product Warranty Registration Card for each unit or each unit must be registered online at ATN Warranty Information. Online is preferred method of registration. Please complete the online form and/or mail registration card provided by KERIF Night Vision immediately to ATN's Service Center: ATN Corporation, 1341 San Mateo Ave., South San Francisco C A 94080. Products qualifying for warranty repair will be either repaired or replaced within 10 business days of receipt of merchandise unless the customer is notified otherwise.

OBTAINING WARRANTY SERVICE

     To obtain warranty service on your unit, End-user must notify KERIF Night Vision Service Department by calling (702) 882-1982 or (702) 324-6463 or via e-mail CustomerService@nitevis,com to receive a Return Merchandise Authorization number (RMA).

When returning product for repair, please package the unit properly and send postage paid, with a copy of your sales invoice to ATN's service center, ATN Corporation at the address noted above. All merchandise must be fully insured with the correct postage; KERIF Night Vision nor ATN will be responsible for improper postage or, missing or damaged merchandise during shipment.

When sending product back, please clearly mark the RMA# on the outside of the shipping box. Please include a letter that indicates your RMA#, Name, Return Address, reason for service return, Contact information such as valid telephone numbers and/or e-mail address and proof of purchases that will help us to establish the valid start date of the warranty. Product merchandise returns that do not have an RMA listed may be refused or a significant delay in processing may occur.

Estimated Warranty service time is 10-20 business days. End-user/customer is responsible for postage to ATN for warranty service. ATN will cover return postage/shipping to continental USA end-users/customers after warranty repair only if product is covered by aforementioned warranty. ATN will return product after warranty service by domestic UPS Ground and/or domestic USPS mail. Any other requested, required or international shipping method the postage/shipping fee will be the responsibility of the end-user/customer.